Placing Orders


  • Our business hours are from 8:30 am to 7:00 pm, Monday to Saturday; 8:30 am to 5:00 pm on Sundays.  
  • During business hours, you may visit or call us to place an order.  On regular days, you may order one day in advance.  However, on peak seasons--Christmas, Valentine’s Day, Mother’s Day, and Father’s Day--you have better chances of booking an order if you place it a few days in advance.  
  • When making an order, please provide us with your full name and mobile, office, and residential telephone numbers.
  • If you need to change or cancel your order, please contact us immediately during business hours, at least one day before the cake is due.
  • Estrel’s usually requires payment for order before due date.
  • If you're having your cake picked up/claimed by a representative, please make sure that he or she has the full name under which the order was booked and the size of the cake.  It will also help if your representative can bring the original invoice.